Page 2 - Andrew & Co : Information Guide

Important notes - Covid-19
• Please advise us on whether any party is showing symptoms or has been asked to self-isolate before going ahead with any viewing, or visits to offices.
• We now operate using an appointment system for visits to our offices and when conducting viewings. If an appointment has not been confirmed then I’m afraid the appointment will not be allowed to go ahead.
• We will not carry out any open house viewings, all viewings will be staggered and will not be allowed to overlap.
• In the first instance we strongly encourage clients to view properties virtually and then only physically inspect properties which they have a strong interest in.
• We can accompany physical viewings and seek to maintain a minimum of 2 metres distance from others wherever possible. Where social distancing is not possible and the visit is within an enclosed space, we require that you should wear a face covering in line with government guidance. We are not obliged to provide the required personal protective equipment and if this is not available then the appointment will not proceed.
• We will not be able to drive clients to appointments.
• All parties viewing a property should wash their hands with soap and water (or hand sanitiser if not available) immediately after entering the properties. We will ensure internal doors are opened and surfaces having been wiped down before entry. Separate towels or paper towels should be used if possible and washed or disposed of safely after use.
• We do promote flexibility when arranging move dates, for example advising clients to ensure contracts have explicit terms to manage the timing risks presented by coronavirus.
• We will work with our clients and other agents to broker a new date to move where sales are due to complete and one of the parties falls ill with coronavirus or has to self-isolate.
• We will ensure that any keys are appropriately cleaned before handover.
Social distancing valuation and viewings
Even though we can’t come to see you we are still able to value your home using our specially designed web tools .
We’ve also got viewings covered too with our implementation of guided virtual viewings.
Just two examples of how we are safely trying to bring your normal back.
Our new social distancing valuation tool which is now available on our website.
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